Dynamic Warranty Terms and Conditions:

Dynamic Conglomerate Pvt Ltd is a company registered under The Companies Act, 1956 having its Registered Office at Mumbai, Maharashtra, India (herein after referred to as “Company”). “Fingers” is a registered trademark of the company. It is engaged in the business of dealing in Digital and electronic components, accessories and peripherals in its brand Fingers.

Importance of E-waste

Warranty on all "FINGERS" products is governed by these "Warranty Terms and Conditions" specified herein on www.Fingers.co.in. These are in force at the time of availing any service and/ or support. These warranty terms and conditions are liable to change from time to time without any notice to Customers. The Customer acknowledges that they have read and are aware of the contents of and agree to be bound by these Terms and Conditions.

Definitions:

  • warranty" means Customer brings the Product(s) to any Service Centre. Customer needs to collect the same after the repair/ service.

  • "Contract" means a contract for sale by company to a Customer of any Product(s) and / or services incorporating these terms and conditions.

  • "Customer" means any person, individual, body corporate or other legal entity whether incorporated and residing within India.

  • "Eligible Repairs" mean repair of any product(s) which have not been tampered and / or handled by any unauthorized personnel.

  • "Price" means the price as per offer letter/ proposals/ quotations or Order confirmation where precedence will be given to the latter.

  • "Product(s)" mean any part(s) and / or Product(s), Device(s) and Service Offerings.

  • "Service Centre" means service center or authorized service center of the company.

  • "Third Party Product(s)" mean product(s) and / or services of brands other than "Fingers"

General:

  • Any product not covered under the above terms, will be deemed to be outside the purview of warranty and accordingly service and support will be on chargeable basis only.

  • If any provision or provisions of these Terms and Conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

  • Any failure or delay on company’s part in exercising any power or right under this agreement does not amount as a waiver, or any single act or partial exercise of any power or right does not exclude any other or further exercise, or the exercise of any other rights or powers.

  • Any software(s) provided are subject to the terms and conditions of the license agreement relating to that software. Customers acknowledge their obligations to agree to such license agreements. Customers acknowledge that company does not warrant any software under these Terms and Conditions. All software is warranted according to the license agreement that governs its usage.

  • All rights, title or interest in respect of the intellectual property rights relating to software will always remain with the respective licensor of the software unless otherwise agreed.

  • Product(s) shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the Contract unless company is notified in writing to the contrary within three working days of purchase of the Product(s). The date of purchase will be included for calculating the above period.

Warranty Period And Type:

The Warranty period for different company products shall be as specified hereunder. The applicable warranty service type shall be “Carry In” only unless otherwise specified.

Sr No

Product Category

Warranty in years

I

SPEAKERS

1 year

II

EARPHONES

1 year

III

HEADPHONES

1 year

IV

PORTABLE POWER CHARGER / POWER BANK

1 year

V

MOUSE

3 years

VI a

KEYBOARD - Wired

3 years

VI b

KEYBOARD - Blacklit

1 year

VII

DESKSET

3 years

VII

CABINETS with SMPS (SMPS will carry 3-year warranty)

MDW

IX

SMPS

3 years

X

BARCODE READERS

1 year

XI

MOBILE CABLES

1 year

XII

MOBILE ADAPTERS

1 year

XIII

UPS

2 year (Battery 1 year)

***Note: The warranty period specified against respective item/model may vary.

The warranty period starts from the date of the original purchase of the item/model by the first end-user.

Subject to applicable national laws, the Original Warranty Period under no circumstances will be extended and / or renewed and / or otherwise affected due to subsequent re-sale, repair or replacement of the product(s). In case of repaired and / or replaced part(s) the warranty period will be for the remaining period of the original Warranty Period.

To claim warranty user must present:

  • The Device(s) (or affected part thereof)

  • The original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase and valid serial number. In case the product is already registered on the website / app of the company, then the proof of purchase may not be asked by the company.

The company reserves the right to refuse to repair / service any product(s) in the absence of any of the following:

  • Original Proof of purchase

  • Valid serial number on other products

Any physical damage to the product(s) shall render the warranty on the product(s) null and void. Repairs and / or service on such products shall be purely on chargeable basis and at the sole discretion of the company.

In the event of any service being availed from company on chargeable basis, the charges for the same have to be paid in cash/e-transfer in advance at the service center at the time of handing over the product for repair and/ or service.

Coverage Of Limited Warranty:

This Limited Warranty does not cover user manuals and / or any third party software's, settings, contents, data or links, downloaded in the Product(s), whether included or not during activation or at any other time in the delivery chain or otherwise and in any way acquired by the Customer.

To the extent permitted by applicable law(s), company does not warrant that any software supplied with the Product(s) and / or subsequently acquired by the customer will meet his / her requirements and will work in combination with any other hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any under-performance in the software are correctable or will be corrected.

Customers are expected to regularly / periodically make back-up copies or keep written records of all important content and data stored in the Product(s).The Customer confirms and it will be presumed that the customer has taken back-up copies or kept written records of all important content and data stored in the Product(s) before they are brought to a Service Center for any repair and / or replacement and / or after Sales Service. Company cannot be held responsible and / or liable for any loss of data and or content before and / or during and / or after any repair and / or replacement and / or after Sales Service.

  • This limited warranty (see "Exclusions" and "Limitations" mentioned herein below) is restricted strictly to the territorial boundaries of India and confers specific rights and remedies about company products.

  • Software related faults resulting from incorrect installation of software (except where the software is installed by the company), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.

  • For any claim under this Warranty, company will, at its discretion, repair and / or replace any malfunctioning product(s) by using new or factory-refurbished product(s). In the event Company opts to use factory-refurbished product(s), they will have the performance characteristics equal to or better than those of the faulty product. All product(s) replaced under this Limited Warranty will become the property of the company.

  • Some of the products may have one or more special features along with the regular features. Company warrants such products to be free from malfunction in materials and / or workmanship under conditions of normal use. Company shall not be liable directly or indirectly for any claim for compensation due to inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and / or commercial loss, compensation for mental agony, anxiety, etc. (including any personal injury or death) resulting from the non-performance of one or more of such features under special / critical circumstances of any nature whatsoever. The liability of the Company in all such circumstances will be restricted maximum to the cost of the product.

Exclusions:

This Limited Warranty does not extend to:

  • Any product(s) not manufactured by or for the Company, or first sold to an end- user in a country outside the Territorial Scope of this Limited Warranty.

  • Any product(s) damaged or rendered unusable as a result of use of the product(s) for purposes other than its normal intended use or handling of the product(s) in a manner not in conformity with standard handling norms of similar products or use of product in inappropriate operating environment and / or abnormal use.

  • Failure to use the Product(s) in accordance with the User's Guide that may accompany the Product(s), or any other abuse or neglect with respect to the Product(s);

  • Servicing, repairs, modifications or handling etc. by any unauthorized personnel.

  • Damage resulting from improper packaging during transportation of the product(s) to any company Service Center.

  • Damage resulting from improper use / installation of third-party Product(s).

  • Consumable product(s), i.e., product(s) that require periodic replacement during the normal course of the Product(s)'s use, including without limitation, batteries etc.

  • Causes external to the Product(s), such as electric power fluctuations or failure.

  • Normal wear and tear (including damage to the coating on the surface of the product(s))

  • Number identifying the product(s) or warranty seal of the Product(s) being modified and / or removed and / or defaced and /or tempered.

  • Defects due to cause beyond control like lightning, abnormal voltage and any component burn due to that, Or failures due to power surge and acts of God will not be covered.

  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature.

  • Any physical damage to the product(s).

  • Company reserves the right to refuse service to any customer for reasons furnished in writing.

  • Company shall not be liable to provide service or support until full payment for the Product(s) and / or service has been made.

Service And Technical Support

  • Repair or replacement will be carried out through the Company’s Service Centers. The list for the same can be obtained from any of the Company’s offices or its website.

  • Company will provide general service and technical support to all its Customers in accordance with the prevalent service and technical support policies. Levels of service and support provided may vary from product(s) to product(s).

  • Company reserves the right to revise from time to time its general and optional service and support programs and the terms and conditions that govern them.

  • In the event of repairs / replacement of any part(s) of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair / replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.

Limitations / Disclaimer Of Warranty / Liability:

  • Except for the warranties set forth herein, company disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

  • The maximum liability of the Company under any circumstances shall be limited to an amount equal to the invoice amount paid by the purchaser to the company or MRP of the Product(s) whichever is lower.

  • If, despite the foregoing limitation and as agreed by the purchaser herein under, for any reason Company becomes liable for damages incurred by the purchaser in connection with this agreement, then the maximum liability of the Company will be limited to an amount equal to the invoice amount paid by the purchaser for the product or the MRP of the product whichever is lower.

  • Company shall not be liable/responsible directly or indirectly for any claim for compensations, damages, any losses etc. under this “Limited Warranty” due to inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and / or commercial loss, compensation for mental agony, anxiety etc. resulting from the use of the product(s) or any direct or indirect loss of any nature whatsoever (including any personal injury or death).

  • Repairs during warranty period shall be carried on “Carry in” basis. Wherein for service the purchaser shall bring the product to the service center of the company. The warranty does not cover cost of transportation of system/product from place of installation/use to the service center and vice versa.

  • Certain features of the product(s) may require collection of the phone number / any information of your device and dependent on the Cellular Service Provider or any third-Party provider. Company will not be liable if any of the functions / features do not function / perform up to the expectation of the customer.

  • Where under any applicable law, implied conditions and warranties cannot be excluded; Liability of the Company for breach of such conditions and warranties shall be limited to the liability as set out in clauses above.

  • Company shall not be liable directly or indirectly for any claim for compensation if the Product has been exposed to moisture and / or dampness and / or extreme thermal and / or extreme environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from external chemical products.

  • In the event of obsolescence of a product or any other reason whatsoever, if Company is not able to repair/replace the product during the warranty period, Company will have the option to offer a product with equivalent features or give refund, based on the utilization period of the product. The decision of Company in this regard shall be final. For the purposes of refund, the calculation will be done based on the purchase invoice value not exceeding the MRP. Original proof of purchase is mandatory to be submitted to Company Service Centre. Accordingly, following shall be considered:

Usage of Product Vs Period of Warranty

Refund %

Less than 50% of Warranty period

50%

Between 51% to 75% of warranty period

30%

Between 76% to 99% of warranty period

15%

Terms & Conditions Of Service

This document outlines the terms and conditions of repairs and / or services applied within the Company service centers. Release of products to Company Service Center is taken as acceptance of these terms.

  • The customer confirms that he is the owner / representative of the owner for the device requiring repair and / or service and is duly authorized to request Company for repair and / or service.

  • The customer confirms that he has taken a backup of all data (if any) in the product(s) and has taken all necessary precautions for prevention of loss of any data whatsoever in the products(s). Company cannot be held responsible / liable for loss of any data whatsoever in the products(s). It is the customer’s responsibility to safeguard all such data prior to any request for repair and / or service.

  • The customer confirms that the description of the fault is accurate and that no other fault(s) exist to the best of his / her knowledge. Company cannot be held responsible for non-servicing / non rectification of faults not declared / pointed out at the time of request for repair and / or service.

  • Any product(s) taken for repair and / or service on the basis of warranty are repaired and / or serviced under warranty conformant to the terms and conditions set out of by Company from time to time. The accredited engineer’s decision in this matter will be final and binding on the customer.

  • Prior approval of the customer will be taken for any unspecified / additional faults / damages (incl. physical damage) found at the time of repair and / or service. Any consequential additional time taken shall be over and above the estimated time given at the time of accepting the product(s) for repairs and / or service.

  • All repairs / service in respect of out of warranty product(s) will be strictly on chargeable basis. All such charges will be payable up-front.

  • Repair, Service and/or support of Company products which are out of warranty are subject to availability of spare parts.

  • Customers are expected to remove any / all accessories provided with the product(s) prior to handing over the same for repair and / or service. Company cannot be held responsible for accessories provided with the product(s), unless specifically retained by the Service Center. Accessories include, but are not limited to: SIM Cards, Memory Cards, Batteries, Battery Covers, Cases, Straps, cables and remote, etc.

  • Customers are expected to collect the product(s) promptly against full payment (in case of chargeable repair and / or service).

  • At the time of collecting product post repair/service, customers are expected to carry the Customer Receipt Form/ Receipt voucher/ job sheet issued at the time of handing over of product for repair/service. Service center may refuse to deliver product in the absence of the original receipt.

  • Product(s) will generally be held on customers account for a period of up to 90 days from the date of completion of repair and / or service and / or estimated date for collection whichever is later. Product(s) not collected by customer within specified period as above may be disposed off and Company cannot be held responsible / liable for such product (s) and no claims will be entertained in respect of such product(s).

  • Products(s) received for repair and / or service via post, courier or any other means of transport will be taken at customer’s risk. Company cannot be held responsible for any loss or damage during transit.

  • Any timescale given at the time of acceptance of product(s) for repair and / or service is an estimate only. Company will try its level best to adhere to this timescale. However, if for any reasons, there is further delay (up to 6 -8 weeks in some cases) customer shall not be entitled to make a claim for any liabilities and / or damages.

  • The company reserves the right to refuse to repair / service any product(s) in the absence of the original proof of purchase.

  • In the course of any repair and / or service, and in the interest of the customer, Company may need to re-flash, upgrade, update or otherwise activate, re- activate software and / or services related to the product(s) (including software updates, virus definition updates and service activations).

  • During the warranty period Company will at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty shall be the property of the company.

  • Cosmetic damage or normal wear and tear does not void the warranty but it is not covered under the warranty – the same can be refurbished on chargeable basis subject to availability of parts.

  • Warranty will stand null and void if the damage caused to the product(s) is due to use of non-standard/ sub-standard batteries, hands-free, memory card & charger etc. or such other electronics devices, consumables and accessories.

  • The Charging / Data transfer speed using Company Charging Cables will depend on the Charger and Device used to charge.

Chargeable Warranty Terms

  • All products on which the warranty has expired will be repaired / serviced on chargeable basis only, subject to availability of spare parts and payment for the same to be made upfront.

  • Any physical damage to the product(s) shall render the warranty on the product(s) null and void. Repairs and / or service on such products shall be purely on chargeable basis and at the sole discretion of the Company and subject to availability of parts.

  • If any product or accessory has been handled by any third party or the warranty seal is broken, the warranty on such product or accessory will become null and void and all future repairs and / or service will be on chargeable basis only.

  • Warranty on repaired and / or replaced part(s) will be for the remainder of the original warranty period or for thirty (30) days from the date of repair and / or replacement whichever is later and will be limited to the repaired / replaced part only.

Force Majeure

This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from.

Every effort is being made to keep the website up and running smoothly. However, Company takes no responsibility or liability for the website being temporarily unavailable due to technical issues or reasons beyond our control.

Governing Law

  • All disputes arising out of any Sales and or Warranty terms or any matter incidental thereto shall first be referred to Arbitration under The Arbitration and Conciliation Act, 1996. The decision of the Arbitrator in the matter shall be final and binding on both the parties hereto. Such Arbitration shall be held at Mumbai, Maharashtra, India only and the courts at Mumbai, Maharashtra, India alone shall have the jurisdiction to deal with the arbitration proceedings and the awards in accordance with the law.

  • In case of any disputes, the same shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

All the above terms and conditions are subject to change without any prior intimation.

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